Keep it dry.
Protect the bag from prolonged moisture. If it gets wet, blot with a dry cloth and let it air-dry at room temperature, away from direct heat.
Care Guide
For the days ahead.
Care for your piece.
Different leathers and finishes need different care. Start with gentle cleaning and protection from prolonged moisture; use the instructions supplied with your piece for any treatment.
Everyday
Everyday
care.
Start with these simple habits, then follow the care notes supplied with your piece.
Avoid prolonged direct sunlight.
Brief sun is fine. Hours of direct sunlight on a car seat or windowsill will fade the surface and dry out the hide. Store the bag in its dust sleeve when you’re not using it.
Dust, don’t scrub.
A soft, dry cloth — the kind you’d use on eyeglasses — is the only tool you usually need. Wipe in the direction of the grain. Save wet cleaning for the rare moments something actually spills.
Leather
Know your leather.
Care for its finish.
Leather characteristics vary by finish and by style. Some surfaces develop a visible patina; others change more subtly. Small marks can be part of normal wear, but the right care depends on the leather used for your specific piece.
Cleaning
Lift dust with a soft, dry cloth. Blot spills gently and contact the studio if a mark remains. Avoid household cleaners, saddle soap, and treatments not recommended for your piece.
Conditioning
Follow the care instructions supplied with your piece. Ask the studio before using a conditioner or treatment, particularly near painted areas.
Water
A little moisture is usually manageable. Blot promptly with a dry cloth and let the bag air-dry at room temperature. Avoid soaking the leather or trying to speed-dry it with heat. If a mark remains, contact the studio before applying a treatment.
Scratches
On some leathers, minor surface marks may soften with gentle rubbing from a clean fingertip or soft cloth. Do not force a mark out; if you are unsure about the finish, contact the studio before treating it.
Painted Commission
Painted details
Handle with care.
Annem paints each requested piece by hand. Protect the painted surface from rubbing and contact the studio before applying a treatment.
No leather conditioner on the painted area.
Keep conditioners and leather treatments away from painted areas. Ask the studio which care is suitable for your piece before applying a product.
No alcohol, acetone, or nail-polish remover.
Keep solvents and hand sanitizer away from the bag, including painted areas. If contact leaves a mark, send the studio a photograph before trying to treat it.
Wrap the painted face when you pack.
When traveling, lay a soft cloth or acid-free tissue over the painted area and wrap. Avoid pressing the painted face against another surface for long periods.
Spot-clean, do not scrub.
If something lands on the painted area, blot gently with a clean, dry cloth. If a mark remains, ask the studio before applying water or a cleaning product.
If the painted area shows unusual wear or gets damaged, send us photographs. We will review the piece and discuss what may be possible.
Hardware
Hardware.
Made to match.
Use a soft, dry cloth on buckles, clasps, and rings. Avoid abrasive polishing or metal cleaners unless the studio has recommended them for your piece.
A dry microfiber cloth handles most everyday cleaning. Avoid submerging the bag in water and avoid harsh metal cleaners or solvents on the hardware — both can lift the finish from the surface. If a clasp ever loosens or a ring catches, write to the studio and we'll help you assess the best next step.
Storage
Give it room
to breathe.
Store your bag in a soft, breathable dust bag, away from damp spaces and direct sunlight. Avoid sealed plastic containers, which can trap moisture.
Use the dust sleeve.
Use a soft, breathable dust bag when storing your piece. Keep it away from direct sunlight and damp spaces.
Stuff to hold shape.
Fill the bag with acid-free tissue paper — not newspaper, whose inks can transfer — so the silhouette holds while it rests.
Shelf, not plastic bin.
A shelf at room temperature with a little airflow is ideal. Avoid attics, basements, and airtight bins — humidity swings and trapped air are the enemies.
When something happens
Tell us. We'd rather
hear about it early.
For a spill, scratch, or hardware concern, send the studio your order details and photographs. We will review it with you. See our Returns & Exchanges page for how we handle quality concerns.